Shipping Policy

Last Updated: September 24, 2026

Thank you for shopping with Velari21. We work with a network of trusted fulfillment partners to offer a wide variety of products and ship orders directly to our customers.

Order Processing

Orders are typically processed within 1–5 business days after your order is placed.

Processing times may vary depending on the product, supplier, order volume, holidays, or other circumstances outside of our control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Shipping Times

Estimated delivery times vary depending on the product, fulfillment location, destination, and shipping carrier.

Unless otherwise stated on the product page or during checkout, most orders typically arrive within approximately:

United States: 7–20 business days after processing

These timeframes are estimates and are not guaranteed delivery dates.

Some products may arrive sooner, while others may take longer due to carrier delays, weather, holidays, customs, supplier processing, or other circumstances outside of Velari21's control.

Multiple Packages

Because we work with multiple fulfillment partners, products in the same order may be shipped separately.

If this happens, you may receive multiple packages and tracking numbers at no additional charge unless otherwise stated at checkout.

Where Products Ship From

Velari21 works with third-party suppliers and fulfillment partners located in the United States and internationally.

As a result, your order may be shipped directly from one of our fulfillment partners rather than from a Velari21-operated warehouse.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided at checkout.

Please allow several business days after receiving your shipping confirmation for tracking information to update.

Shipping Delays

While we do our best to provide accurate shipping estimates, delays can occasionally occur.

If we learn that your order cannot be shipped within the timeframe communicated when you placed your order, we will notify you and provide available options in accordance with applicable law, which may include agreeing to a revised shipping date or canceling the affected order for a refund.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please review your shipping address carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes once an order has been processed or shipped.

Velari21 is not responsible for packages that cannot be delivered due to incorrect or incomplete shipping information provided by the customer.

Lost, Missing, or Damaged Packages

If your package appears to be lost, arrives damaged, or you experience another delivery issue, please contact us as soon as possible with your order number and any relevant photos or information.

We will review the situation and work with the carrier or fulfillment partner when appropriate to determine the available resolution.

Customs, Duties, and Import Fees

Some products may ship internationally.

Depending on your location and the origin of the shipment, customs duties, taxes, import fees, or other charges may apply.

Where applicable, responsibility for these charges will be disclosed in accordance with applicable law.

Questions About Your Order

If you have questions about shipping or the status of your order, please contact us through the contact information provided on our website.

Please include your order number so we can assist you as quickly as possible.